Hotline 0800509001

More than 14,000 elderly and disabled people have their humanitarian aid home delivered. How to file an application?


The volunteers of Rinat Akhmetov Humanitarian Center have delivered food packages to the homes of more than 14,000 retired and disabled people in Donetsk and the neighbouring towns. All of them cannot leave their homes due to health reasons. During the last year this aid became the source of survival for many of them. Starting from October 2014, the volunteers have delivered 20,500 food packages to more than 8 settlements. 

80% of those who receive the food products live in Donetsk, in the districts that suffered from military actions the most. There are many calls coming on our hotline from the local civilians of the neighbouring towns and settlements, where disabled people have more difficulties to provide themselves with food as winter sets in. 

"In November we delivered 1,713 food packages. For the first time our volunteers visited the remote districts of Horlivka. We received many calls from there, people asked for assistance. One of the deliveries was made for elderly people to Verivka settlement. It is located very far away from our issuing point, and even physically strong and healthy person would have a difficult time getting there, not to mention elderly pensioners. The age of people that were visited by our volunteers is over 80 years of old, the health condition of many of them is difficult. They still cannot psychologically cope with the consequences of massive shelling that the settlement suffered, – Anzhela Fokina, Coordinator of mobile volunteer groups at Rinat Akhmetov Humanitarian Center, shared.         

Who and how can get food products from Rinat Akhmetov Humanitarian Center home delivered?

At the moment targeted food delivery is provided in Donetsk, Makiivka, Khanzhonkove, Khartsyzk, Yenakiieve, Snizhne, Shakhtarsk and Torez.

Food packages can be delivered to the homes of civilians that belong to the following benefit-entitled categories:

  • single disabled people of the 1st and the 2nd category, who cannot move on their own;
  • single severely ill persons, people who had operative interventions or complex chronic diseases that can be proved by documents;
  • single retired people older than 60, who cannot move on their own

To be provided with food packages, please call the Humanitarian Center's hotline: 0800 509 001.

Please, indicate the following data in your application:

  • Full name
  • year of birth
  • passport series and number
  • benefit-entitled category (proved by documents)
  • home address
  • contact phone number